A Step-by-Step Guide to Develop Feedback and Complaint Mechanisms to Communities

The purpose of this guide is to help Action Against Hunger staff in the design and set up of feedback and complaint mechanisms to communities in a practical and efficient way.

Published: 2017

In Action Against Hunger, communities are integrated in the working process of the organisation as the main and final clients or partners of our services and interventions. Their opinion and feedback is, therefore, essential in achieving success in our work. Action Against Hunger promotes accountability systems and it has created feedback and complaint mechanisms to increase participation of communities we work with, to achieve transparency and efficiency in the use of our means, and to reduce the possibility of corruption and abuse of power taking place.

The purpose of this guide is to help Action Against Hunger staff in the design and set up of feedback and complaint mechanisms to communities in a practical and efficient way. Its intention is to be an easy and quick read as well as to provide enough reference documents and tools for practitioners. It complements the content and tools on Accountability available through Action Against Hunger’s Multi-Sector Monitoring and Evaluation Guidelines.